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ToolTips – How to Create End User Messages in Microsoft Dynamics CRM 2013

Have you ever wondered how you can easily create messages for end users, informing them of data that needs to be entered in a field, or describing the function of a field in more detail and without having to write a custom script? Well now you can.

Microsoft Dynamics CRM 2013 offers a cool feature called “ToolTips.” With this feature, the field description now shows up as a tool tip for the end user.

For example, let’s say you want to assure that your Sales Rep know what the process is when the Price List field on the Opportunity form is blank.

Follow these simple instructions:

  • Open the Opportunity record
  • Click on the “Form” button – this will open the screen to allow you to customize the form properties.
    • Note that you must have System Customizer rights in the CRM org to be able to do this

Screen Shot 2015-12-27 at 2.11.35 PM

  • Locate the field for which you would like to add notes to (in our example, we’re using “Price List”)
  • Double-click the field to open it

Screen Shot 2015-12-27 at 2.11.40 PM

  • In the Field Properties, click on the “Details” tab, then click the “Edit” button

Screen Shot 2015-12-27 at 2.11.45 PM

  • In the Description box, enter the text you want to appear to your end users when they hover over the field.
  • Click “OK”
  • Save and Publish your form

Screen Shot 2015-12-27 at 2.11.51 PM

  • Now, back on the Opportunity form, your end users can hover over the field and know what they are supposed to do if the “Price List” field is blank.


There you have it! Not java script, no custom code – just simple CRM configuration!

Screen Shot 2015-12-27 at 2.11.57 PM


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